Frontier Express Couriers

Privacy Policy

Privacy Policy for Frontier Express Ltd

Effective Date: [Insert Date]

Welcome to Frontier Express Ltd (“we,” “us,” or “our”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.frontierexpress.co.uk (the “Website”), or use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Contact Details: Name, email address, phone number, and postal address.
  • Account Information: Login credentials and profile preferences if you create an account.
  • Payment Information: Billing details for transactions.

1.2 Non-Personal Information

  • Browser and Device Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages viewed, time spent on the Website, and links clicked.
  • Location Data: Approximate geographic location based on your IP address.

1.3 Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze Website traffic, and improve our services. For more information, see our [Cookie Policy].

2. How We Use Your Information

We use your information to:

  • Provide and manage our courier and delivery services.
  • Process and confirm your orders.
  • Communicate with you regarding updates, promotions, and offers.
  • Improve the functionality and performance of our Website.
  • Ensure compliance with legal and regulatory obligations.

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure servers and encryption technologies.
  • Regular audits and security updates.
  • Restricted access to personal data.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors assisting with payment processing, website hosting, and customer support.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Partners: For marketing purposes, with your explicit consent.

5. Your Rights

As a UK resident, you have the following rights under the General Data Protection Regulation (GDPR):

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Restrict or object to data processing.
  • Data portability.
  • Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at office@frontierexpress.co.uk.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, contact us:

Thank you for trusting Frontier Express Ltd with your delivery needs.